Questions about BuiltPOS

What store owners usually ask before they start. If your question is not here, ask us.

Plans and contracts

Is there a free plan?

Yes. The Starter plan is free, needs no credit card and runs month to month. It is a free plan, not a trial. See pricing for what it includes.

Is there a contract or a cancellation fee?

No. The paid plans are month to month and you can cancel any time. Enterprise plans are agreed with our team.

Can I change plans later?

Yes, from BuiltOFFICE. An upgrade takes effect straight away. A downgrade starts at your next renewal, and you keep your current plan until then.

How much will my setup cost?

Pick a plan and the add-ons you want in the price estimate on the pricing page. It shows a monthly total before tax.

Card terminals and payments

Which card terminals work with BuiltPOS?

PAX, Clover, Verifone, Ingenico and Worldpay terminals. The integrations are included on every plan, including the free one.

My processor is Fiserv, Global Payments, TSYS or someone else. Can I use BuiltPOS?

Yes. Ask your processor for a PAX, Clover, Verifone, Ingenico or Worldpay terminal. They set it up for your account, and BuiltPOS sends each sale to it. Your processor handles the card payment, so your rates and your agreement stay with them. On PAX terminals, BuiltPOS is certified with Fiserv and TSYS.

Do I have to change my processor?

No. BuiltPOS connects to the card terminal, not to a processor, so you can stay with the one you have as long as they can give you a supported terminal.

Do you support EBT/SNAP?

Yes, on every plan. EBT cards are taken on your card terminal once your processor has set it up for EBT, and the register works out which items are SNAP-eligible.

Can a customer split a payment?

Yes. A sale can be paid with more than one tender, such as part cash and part card. Split payment is included on every plan.

Hardware

What hardware do I need?

A Windows PC, an iPad or iPhone, or an Android tablet or phone to run the register. For receipts, an 80 mm or 58 mm thermal printer. For card payments, a supported terminal from your processor. See hardware for more.

What else can I connect?

A cash drawer that opens through the receipt printer, a barcode scanner, a weighing scale, Zebra and TSC label printers, and a second screen that shows customers their items and total.

Does it run on Sunmi devices?

Yes. Sunmi Android devices can run the register and the self-order kiosk.

Offline and several registers

Does BuiltPOS work without internet?

Yes. Every sale is recorded on the register itself. When the connection comes back, sales, stock changes and shifts sync to the cloud on their own.

Can I run more than one register?

Yes. Registers in a store share stock, shifts and held orders. How many registers you can use depends on your plan; see compare plans.

How do several registers stay in step?

Each register records stock changes as small adjustments, such as five received or three sold, rather than overwriting a total. Adjustments from every register add up correctly, even after a register has been offline for hours.

Do kitchen screens keep working when the internet is down?

Yes. One register can host the store’s local link, so kitchen screens keep getting tickets over the store network.

Can I manage more than one store?

Yes. BuiltOFFICE puts every store under one sign-in. How many stores you can add depends on your plan.

Switching from another POS

Can I move from my current POS?

If your current system keeps its data in Microsoft SQL Server, BuiltPOS can import your products, customers and sales history. You can also bring in products, customers, suppliers, employees and categories from CSV files. See switching to BuiltPOS.

Can I keep my old system running while I switch?

Yes, if it is a Windows POS on SQL Server. BuiltSync runs beside it as a Windows service and connects it to BuiltOFFICE, so you can see your numbers there while you move over.

Age checks and tobacco

Does the register check ID for tobacco and alcohol?

Yes. When an age-restricted item is rung up, the register asks for an age check before the sale goes through. The cashier can scan the barcode on the back of the ID or enter the date of birth, and the check is recorded.

Do you send tobacco scan data?

Yes, as an add-on. BuiltPOS reports your tobacco sales to Altria (including Philip Morris USA), RJR and ITG by UPC. See tobacco scan data.

Your data

Can I export my data?

Yes. BuiltOFFICE exports products, customers, suppliers and employees as CSV files. For your accountant, it can also download daily sales totals or a list of every invoice as a CSV file.

Can I keep my data on my own server?

Yes. The self-hosted PostgreSQL add-on keeps your store database on a PostgreSQL server you run. It is a one-time charge; see add-ons for the price.

Languages and support

What languages does the register support?

Each register can be set to English, Spanish, French, Hindi, Arabic, Chinese, Korean, Vietnamese or Portuguese. Not every screen is translated yet; anything without a translation shows in English.

How do I get help?

Email contact@builtpos.com, call (706) 581-0400, or send us a message. You can check system status any time.

Still have a question?

Email, call or send us a message and we will answer it.